Customer Data Privacy
We protect the confidential information that our customers entrust to us.
Being committed to our customers is about more than keeping promises and meeting expectations. At its core, it’s about continuing to earn our customers’ trust by showing that we look after their interests as well as our own. Confidential information is as precious to our customers as it is to us; its unauthorized use or disclosure could cause serious financial and reputational harm. We take precautions to protect the confidential information entrusted to us.
We preserve customer trust by:
QUESTION: I’m a category manager, and at a routine line review meeting with a customer, I was asked for specific pricing and sales volume information. The buyer was looking over my shoulder as I accessed the database with this information, and insisted that I send him the entire file. I explained that some of the information pertained to other customers, and the database is proprietary to Clarios. The buyer threatened that unless I provided the information, the meeting would be over.
ANSWER: You were right to tell the customer that the information was confidential and the file could not be shared. You can explain that if it were his company’s confidential information, he would not want it shared with his competitors, and Clarios protects the confidential information of all of its customers. In this situation, you should escalate the concern to your manager or the commercial VP for the account, document the discussion with the customer and notify the Law Department of the incident. In no case should the confidential information be shared.