Product Quality and Safety
We commit to our customers and help them win. We focus on delivering the highest value to our customers through safe, innovative products and service.
We want customers who stay with us for the long term, customers who trust us to understand, anticipate and meet their needs better than our competitors. We are never complacent, always looking for new and better ways to be customer-driven. As we continue to innovate, we never compromise on the quality or safety of our products or services.
We deliver excellence to our customers by:
QUESTION: I was involved in a recent product redesign. The process took more than a year to complete and has resulted in what we believe is the most technologically advanced product in its category. However, I’m concerned that I may have identified a design flaw that could, in certain circumstances, make the product unstable and cause a fire. I mentioned this to my manager. He assured me that there was negligible risk and we should not second-guess a very exhaustive testing process. This is bothering me because someone could get hurt. My manager refuses to discuss the matter any further. Who can I talk to?
ANSWER: Safety is a critical concern for us — when designing and building our products, and after they’ve left the factory. You should speak to a senior manager on the Engineering team, or contact the Ethics & Compliance team, your local EHS representative, a member of the corporate EHS team or the Integrity Helpline. That way, your concern can be properly evaluated and escalated, if necessary.